SHIPPING POLICY

This Shipping Policy governs all order processing, shipping terms, delivery timelines, and logistics services for every purchase made on our official website. Applicable to all global customers without domestic or international distinction, this policy standardizes our logistics service rules to deliver transparent, stable, and reliable shipping experiences. By placing an order on our platform, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders will be processed and prepared for shipment within 1 to 3 business days after successful payment confirmation. Our processing procedures include rigorous product quality inspection, professional packaging, order information verification, and logistics arrangement. We ensure every item, including Martin boots, low-top leather shoes, sandals, mule slides, bags, and accessories, is carefully packaged to avoid damage during transportation. Orders placed on holidays or weekends will be processed sequentially on the next working day.

2. Global Shipping Coverage & Delivery Time

We provide unified global shipping services covering all regions worldwide. There is no differentiation in delivery standards between domestic and international orders. The standard delivery timeframe for all shipments is 6 to 12 business days from the processing completion date. This unified delivery cycle is stable and applicable to all valid orders across all regions.
To accommodate customers with urgent shopping needs, we also offer expedited delivery options. Expedited shipping shortens the delivery period effectively, providing a faster logistics solution for urgent order requirements while maintaining shipping safety and stability.

3. Free Shipping Service

We implement a 100% free shipping policy for all products site-wide. No shipping fees, logistics handling fees, or additional hidden charges will be applied to any order, regardless of order amount, product type, or delivery destination. All customers can enjoy the free shipping benefit without threshold restrictions. This rule applies to both standard delivery and expedited delivery services.

4. Logistics Tracking & Order Updates

Once your order is dispatched, we will update the corresponding logistics tracking information in a timely manner. You can track the real-time transportation status of your order through the official order query channel. We cooperate with reliable global logistics providers to ensure stable transportation, complete logistics information records, and safe delivery of all packages. Our team will monitor the order transportation progress throughout the process to handle abnormal logistics situations in a timely manner.

5. Delivery Notes & Customer Responsibilities

Customers are required to provide accurate and complete shipping addresses, valid contact information, and correct recipient details during order placement. Incorrect or incomplete address information may lead to delayed delivery, package return, or lost goods, for which we will not bear corresponding responsibilities. Please check your package integrity and product condition promptly after receiving the goods. If you encounter problems such as package damage, missing items, or delivery errors, please contact our customer service team in a timely manner within the valid after-sales period.

6. Shipping Exception Handling

In cases of objective factors beyond our control, including extreme weather, regional logistics suspension, customs inspection delays, and other force majeure situations, the delivery time may be appropriately extended. We will actively track the logistics status and notify customers of relevant delays in a timely manner. For shipping abnormalities caused by our operational errors, we will provide reasonable follow-up solutions in accordance with official service standards.

7. Service Consultation

If you have any questions about shipping time, logistics tracking, free shipping rules, expedited service, or other shipping-related issues, please reach out to our professional customer service team via the Contact Us page on our official website. All official contact channels and email addresses are displayed on the Contact Us page, and we will provide you with accurate and timely service replies and problem handling support.