CUSTOMER SERVICE POLICY

Our brand is committed to providing every global customer with a secure, transparent, and hassle-free shopping experience. To ensure consistent and standardized service for all users, we have formulated a complete customer service policy covering order processing, global delivery, shipping rules, payment standards, return and refund services. All policies apply to all products and orders on our official website without regional distinction.

1. Order Processing Service

All orders placed on our official website will be processed efficiently within 1 to 3 working days after successful payment confirmation. Our team will complete order verification, product inspection, packaging and warehousing arrangements in sequence to ensure that all goods are delivered in intact condition and standard packaging. Customers do not need to handle additional procedures during the processing period, and all order progress will be updated in real time for your inquiry.

2. Global Delivery & Shipping Policy

We provide unified global delivery services for all regions. The standard delivery time for all orders is 6 to 12 working days, which is applicable to both domestic and international orders with no regional difference. To meet the diverse needs of customers, we support expedited delivery services for urgent orders, helping customers receive their items in a shorter cycle.
We implement a full free shipping policy for all products on the site. There are no shipping fees, handling fees or any hidden additional charges for any order. All shipping services are undertaken by our official cooperative logistics providers, ensuring stable transportation, safe delivery and trackable order logistics information.

3. Unified Payment Standard

All transactions on our official website adopt a unified USD settlement currency. All product pricing, order settlement and refund procedures are calculated in US dollars, providing a standardized, consistent and transparent payment experience for global customers. Customers can complete payment through secure official payment channels with guaranteed fund safety and transaction authenticity.

4. Return Service Rules

We offer a customer-friendly 60-day return window for all purchased products. From the date customers receive the goods, you have sufficient time to check the product quality, size, style and appearance. Unused, undamaged and original-packaged products that meet the return conditions can apply for return service through official channels.
All return applications need to be submitted in accordance with official process specifications. Our customer service team will review the application qualifications uniformly, and guide customers to complete return delivery and related procedures after approval.

5. Refund Processing Rules

After we receive and verify the returned goods to confirm that they comply with the return policy standards, we will initiate the official refund process immediately. The refund will be completed within 5 to 10 working days. The refund amount will be returned in full in accordance with the actual payment amount of the original order, and the refund will be settled in the unified USD currency. The specific arrival time of the refund shall be subject to the processing cycle of your payment institution.

6. Customer Consultation & Support Service

For any questions about order inquiries, logistics tracking, product consultation, return and refund processing, policy interpretation and other after-sales services, please contact our professional customer service team through the Contact Us page on our official website. The official email address and all contact channels are fully displayed on the Contact Us page. Our customer service team will provide professional, accurate and timely reply and service support for all your questions.