REFUND POLICY

This Refund Policy clearly defines the official rules and procedures for returns and refunds for all orders placed on our official website. The policy applies uniformly to all global customers, covering product return eligibility, refund processing time, settlement standards, and relevant service specifications. Our brand adheres to open, fair and customer-oriented service principles to ensure every shopping transaction is protected by standardized after-sales mechanisms. By placing an order on our website, you agree to fully accept and abide by the terms of this Refund Policy.

1. General Return & Refund Eligibility

We provide a generous 60-day return window for all products available on our website, including Martin boots, low-top leather shoes, sandals, mule slides, bags and accessories. The return period starts from the date when customers successfully receive their ordered items. To qualify for a full refund, the returned products must be kept in new, unused, and undamaged condition, with all original packaging, tags, and accessories intact. Products that are worn, damaged, altered, or lack original packaging and accessories due to personal reasons will not be eligible for return or refund.
All products in our store enjoy a free shipping service, and the free shipping benefit remains valid for both normal orders and return orders. No shipping fee or handling fee will be charged for any qualified return application.

2. Order Delivery & Return Precondition

All orders on our website adopt a unified global delivery standard with a delivery cycle of 6 to 12 working days, covering all domestic and international regions without difference. We also support expedited delivery services to meet customers’ urgent receiving needs. Customers are required to check the outer packaging and product condition in a timely manner after receiving the goods. For problems such as product defects, wrong items, or missing accessories caused by our side, customers can initiate return and refund applications directly within the valid return period.

3. Refund Processing Timeline

After we receive your returned package and complete strict product verification to confirm compliance with return conditions, we will formally initiate the refund procedure. All qualified refunds will be completed within 5 to 10 working days. The entire refund process is standardized and efficient, with no unnecessary delay links.
Please note that the final arrival time of the refund may be slightly affected by the processing cycle of your third-party payment platform or bank institution, which is beyond our control. We will strictly follow the official time limit to complete all refund operations on our end.

4. Refund Settlement Standard

All refunds on our official website are settled in unified USD currency. The refund amount is based on the actual payment amount of the original order. For qualified return orders, we will provide a full refund of the product payment. Since all orders enjoy free shipping, no shipping cost deduction will be generated during the refund process.

5. Return Application Process

Customers who need to apply for a return and refund shall submit a formal return application through the official customer service channel within the valid 60-day return period. Please provide the corresponding order number, product information and return reason as required. Our professional team will review your application qualification promptly. After the application is approved, we will provide you with official return instructions and return address guidelines. Please complete the return delivery in accordance with the official process to avoid affecting the refund progress.

6. Non-Refundable Situations

To standardize the after-sales service process, the following situations do not support return and refund services: Products exceeding the 60-day official return window; Products worn, scratched, damaged or used for personal wearing occasions; Products with artificially damaged packaging, missing original tags and accessories; Customized products (if applicable) and special promotional clearance products marked as non-returnable; Returns caused by incorrect operation or incorrect size selection by customers without product quality problems.

7. Consultation & Support

If you have any questions about return qualification, refund progress, settlement standards and policy details, please contact our after-sales customer service team through the Contact Us page on our official website. All official contact methods and email addresses are displayed on the Contact Us page. Our team will provide you with professional interpretation, one-to-one guidance and efficient after-sales support to solve your problems in a timely manner.